Website Privacy Policy [www.densmoredirect.com]
Preamble
This privacy policy makes it possible to clearly and precisely present to Users what personal data may be collected when browsing the Website [www.densmoredirect.com].
We are committed to respecting the privacy of Users. Also, we set out below, the conditions under which the personal data of Users, during their navigation on the Website, are likely to be the subject of Processing of their Data.
- Definitions
“Data(s)”: any information(s) relating to an identified or identifiable natural person (as defined by the GDPR);
“GDPR”: refers to the European Regulation on the Protection of Personal Data n°2016/679 of April 27, 2016;
"RT" or "we": designates LABORATOIRES DENSMORE, data controller (including all of its subsidiaries), whose registered office is located at Parc d'Activité Sud Loire - BOUFFÉRÉ - 85 612 MONTAIGU Cedex, registered with the RCS of La Roche sur Yon under number 823 334 578;
“Website”: refers to the website accessible from the URL [www.densmoredirect.com];
"Processing": refers to "any operation or set of operations whether or not carried out using automated processes and applied to data or sets of personal data, such as the collection, recording, organization , structuring, storage, adaptation or modification, extraction, consultation, use, communication by transmission, dissemination or any other form of making available, reconciliation or interconnection, limitation , erasure or destruction ” (definition given by the GDPR);
“Users” or “you”: refers to all natural persons who browse the Website and access its functionalities and content.
- Data collection
- The time of data collection
This privacy policy applies to all Data that you communicate to us or that we collect, directly or indirectly, in particular by:
- Browsing on the Website;
- Making purchases/orders (including subscriptions);
- Creating a customer account on the Website;
- Subscribing to the newsletter;
- Contacting after-sales service and/or Consumer Services;
- Participating in a contest;
- Consulting our commercial offers and/or our advertisements;
- Responding to our questionnaires;
- Requesting any information, in particular via the contact form on the Website.
When the collection of specific Data is necessary for the associated Processing, we mark the mandatory fields with an asterisk.
Your Data may also be collected from third parties subject to having obtained your prior consent.
- Details of Data processing
The table below allows you to have an overview of the Data processed by the RT, the purposes of Data Processing as well as the legal basis of said Processing.
|
Treatment |
Data collected |
Purpose of Data Processing |
Legal Basis(s) of Data Processing |
|
Managing the customer account and preferences |
Sex Phone Number Personal preferences |
These Data will allow us to: - to manage your customer account (including the loyalty program) and your preferences (in particular related to orders, purchases, subscriptions, etc.); - to produce statistics, audience measurements; - to monitor our site and improve its content, in particular according to your preferences. |
Contractual execution User Consent Legitimate interest |
|
Management of orders, purchases, subscriptions |
Sex Phone Number All information transmitted about you (including health data) |
These Data will allow us to: - to manage your orders, purchases, subscriptions and the consequences of these (in particular their processing and follow-up, delivery, invoicing, management of complaints and after-sales service); - to interact with you according to your requests/needs of any kind following orders, subscriptions, purchases made, and in the event of missing information, for the purpose of finalizing your orders, purchases, subscriptions; - to contact you in case of unavailability of one of our products. |
Contractual execution |
|
Managing payments and collections |
Payment data Name First name Full mailing address Order history |
These Data will allow us to: - To process and track the payment made via the chosen payment method; - To process the collection of payments in the event of non-payment. Regarding the retention of your payment data: - either these are kept by the RT for the time of the transaction, these being then deleted, - either the RT does not collect them (for example the bank card data entered on the Website are not collected in full. Only a payment identifier (token) and part of the numbers of your bank card are collected. all payment data is collected by our PCI-DSS certified payment provider guaranteeing payment security). |
Contractual execution |
|
Management of commercial communications (including newsletters) |
Name First name Full mailing address Order history |
These Data will allow us to: - To send you commercial communications by email and/or by post; - To carry out advertising targeting in connection with advertising partners or others (Facebook, Google, etc.); - to produce statistics, audience measurements. |
User Consent Legitimate interest |
|
Management of customer knowledge, statistics and performance of the Website |
Login data Browsing data Name First name Order history |
These Data will allow us to: - to analyze the activity of our Website and improve the services offered; - to carry out analyzes of customer journeys, audience measurements, statistics. |
Legitimate interest User Consent |
|
The management of promotional operations (such as games, contests, etc.) |
Sex First name Phone Number |
This Data will allow us to: - register in our program of participation in the promotional operations offered - to follow up on it (in particular in the event of a win in the context of a game) |
User Consent |
|
Management of all types of requests |
Civility Name, First name, Full mailing address Phone Number All information transmitted about you (including health data) |
These Data will allow us to: - to provide a personalized response to your request; - produce statistics, satisfaction surveys; - to process your request as part of our vigilance approach (prevention and monitoring of undesirable effects of products - monitoring of corrective actions taken if necessary) |
User Consent Legal obligation Legitimate interest |
|
Management of customer reviews |
Name, First name |
This Data will allow us to publish your opinions on the products you have purchased. |
User Consent |
|
Online browsing management |
Login data Browsing data |
This Data will allow us to: - ensure the proper functioning of our Website; - produce statistics; - proceed with the dissemination of targeted advertisements online on our Website and on other sites (for example on social networks). |
User Consent Legitimate interest |
In addition, we may use certain techniques qualified as "profiling", i.e. any form of automated processing of personal data consisting of using the Data collected to analyze and evaluate certain personal aspects relating to a natural person, in particular to analyze and /or deduce, via dynamic segmentation, the development of scenarios, audiences, certain elements and/or behaviors relating in particular to personal preferences, centers of interest, purchasing habits.
Based on these analyzes and inferences, we send and/or display communications and/or content tailored to your identified interests/needs. It is also possible that automated decisions are made based on profiling, in particular we may use this type of process to determine whether or not it is appropriate to send you certain communications.
You have the right, in certain circumstances, to object to the use of your data for “profiling” purposes. In this case, please refer to point 7 below.
- The destination of the Data
The Data subject to Processing is intended for the internal teams of the RT (and its subsidiaries) and possibly the service providers to which the RT may call, in particular within the framework of the processing of orders, purchases or subscriptions, the management of reviews customers, statistics, audience measurements, etc. (processors within the meaning of the GDPR). These service providers may contact you to send you commercial offers as well as satisfaction surveys in order to assess the quality of their service. If you wish to object to this, we invite you to contact the said service providers directly at the initiative of these possible mailings.
The Data may also be transmitted to third-party service providers to whom we entrust your Data to carry out commercial or marketing missions on our behalf (in particular web analytics, advertising agencies in the context of carrying out marketing and commercial campaigns).
In addition, the Data could also be transmitted to any police, judicial or administrative authorities (in the context of a legal obligation or the legitimate interest of the RT).
- Data of minors
The Website is accessible to any natural person, adult or minor. However and in principle, this Website is intended for adults and capable of entering into contractual obligations.
In the event that Data from minors is collected without authorization from parental authority, we invite the person or persons with these responsibilities to contact us at contact@densmore.fr in order to take the measures desired by them, regarding of the minor (see procedure to follow in point 7).
- Data retention
Your Data is kept for a period in accordance with legal provisions or proportional to the purposes for which it was processed. Certain retention periods meet the legitimate interest of the RT.
The retention periods vary depending on whether we have an ongoing contractual relationship (active customer), whether we have had a contractual relationship with you in the past (inactive customer) or whether we have never had a relationship with you. this guy (prospect). The Data related to your browsing on the Website and collected by the cookies you have authorized have a specific retention period as provided below.
For exemple :
- all Prospect Data is kept for 3 years from the date of collection or the last contact from the prospect;
- all Data relating to an active customer are kept for the duration of the contractual relationship;
- all data relating to an inactive customer is kept for 5 years from the end of the contractual relationship or the last contact from the inactive customer;
- Browsing data is kept for a maximum of 13 months.
Archiving in an intermediate database is also possible for administrative reasons, particularly in matters of litigation, commercial, civil or even tax, in the context of compliance with a legal obligation.
In any case, when their retention is no longer justified by legal, commercial, marketing requirements or linked to the legitimate interest of the RT or if the User has made use of a right of modification or deletion or opposition (except in the case of conservation for the purposes of compliance with a legal obligation), we anonymize or delete them in a secure manner.
- The transfer of your Data
We store your Data within the European Union. However, it is possible that the Data will be transferred to subcontractors and/or commercial partners located in other countries and in particular outside the European Union. In the event of a transfer of this type, we ensure that the Processing is carried out in accordance with this privacy policy and that it is governed by the standard contractual clauses of the European Commission which make it possible to guarantee a sufficient level of protection of the Data and allowing respect for the privacy and fundamental rights of individuals.
- The terms and conditions for exercising the rights of Users
In accordance with the regulations on the protection of personal data (and in particular the GDPR), you have a right of access, rectification, erasure, opposition, limitation and portability of your Data. You also have the possibility of formulating directives concerning the fate of your Data after your death.
To exercise these rights, simply send a formal written and complete request accompanied by any element allowing your identification (identity document, customer number, etc.) according to the following reception methods:
- By email: contact@densmore.fr
- Via the contact form (if existing)
- By post: DENSMORE LABORATORIES – Densmore Consumer Service – Sud Loire Business Park, 85612 Montaigu Cedex
The precise procedures relating to the exercise of your rights are mentioned in the regulations on the protection of personal data (and in particular the RGPD) and also on the CNIL website.
Before responding to any request, we may verify your identity and/or ask you to provide us with more information to respond to your request.
From the receipt of any written and complete request, we undertake to respond to any request within one (1) month, this period may be extended by two months in the event of a complex request.
In the event that we have not responded satisfactorily to your request, a complaint may be lodged with the Commission Nationale de l'Informatique et des Libertés (CNIL) via its website https://www.cnil.fr/ en/ .
- Data security
As RT, we implement appropriate technical and organizational measures in accordance with applicable legal provisions, to protect your Data against alteration, accidental or unlawful loss, use, disclosure or unauthorized access.
- Privacy Policy Changes
We may occasionally modify this privacy policy (in particular for reasons of legislative or regulatory change). Users are therefore advised to regularly consult this page to be aware of any changes or updates made to this privacy policy.
- Cookies and other tracers
- What is a cookie ?
A cookie is a small text file in alphanumeric format placed on the hard drive of your terminal when visiting a site or consulting an advertisement. All websites (or almost) use cookies in order to function correctly and to optimize their ergonomics and functionalities.
- Why use cookies?
We use cookies to optimize the visit of Users to the Website. The latter also uses cookies, and in particular third-party cookies, in order to present Users with advertisements that are adapted to them.
- The types of cookies and other tracers used
When consulting our Website, various information may be saved in "Cookies" files installed on your terminal.
Depending on their function and the purpose of their use, cookies are classified into the categories described below:
Essential or technical cookies
They are strictly necessary for the proper functioning of the Website and cannot be deactivated. They make it possible to retain the choice of Users to move and use the basic functionalities (for example connection to the customer area). These cookies only store anonymized data. These cookies are essential for the use of the Website and cannot be deactivated.
Statistical cookies
They make it possible to establish statistics and volumes of visits and use of the various elements making up our Website (headings and content visited, routes, etc.), allowing us to improve the interest and ergonomics of our services.
Advertising cookies
Their purpose is in particular to identify the centers of interest of Users through the products consulted on the Website and to collect navigation data in order to personalize the advertising offer which is addressed to Users outside the Website or meet specific objectives.
Social network cookies
Cookies may also be saved via the Website on the User's terminal by social networks when using network buttons (“Facebook”, “Pinterest”, “Instagram”, “Google +” etc.). For more information relating to these cookies and your Data, we invite you to refer to their privacy policy accessible on their respective websites.
- Cookie management
Several possibilities are offered to manage cookies. Any configuration that the User undertakes may modify his browsing on the Internet and the conditions of access to certain services requiring the use of cookies (essential/technical cookies).
The User can choose at any time to express and modify his wishes in terms of cookies, by the means described below.
If the functionality is activated on the Website, the User can deactivate or configure the types of cookies at any time from this page by clicking on the following link: Privacy Center
The User can configure his navigation software in such a way that cookies are saved in his terminal or, on the contrary, that they are rejected, either systematically or according to their issuer. He can also configure his navigation software so that the acceptance or refusal of cookies is offered from time to time, before a cookie is likely to be saved in his terminal.
If the User accepts in his navigation software the recording of cookies in his terminal, the cookies integrated into the pages and contents that he has consulted may be stored temporarily in a dedicated space of his terminal. They will be readable there only by their issuer.
If the User refuses the registration in his terminal of the cookies that we issue, or if he deletes those that we have registered there, he will no longer be able to benefit from a certain number of functionalities which are nevertheless necessary to navigate in certain spaces. of our Website. This would be the case when we cannot recognize, for technical compatibility purposes, the type of browser used by his terminal, his language and display settings or the country from which his terminal seems to be connected to the Internet. If necessary, we decline all responsibility for the consequences linked to the degraded functioning of our services resulting from the impossibility for us to record or consult the cookies necessary for their functioning and that the User would have refused or deleted.
For the management of cookies and choices, the configuration of each browser is different. It is described in the help menu of the User's browser, which will allow you to know how to modify your wishes in terms of cookies.
With the Internet Explorer browser : follow the procedure https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies .
With the Mozilla browser , follow the procedure https://support.mozilla.org/fr/kb/auteur-bloquer-cookies-preferences-sites?redirectlocale=fr&redirectslug=Activer+et+d%C3%A9sactiver+les+cookies
With the Chrome browser , follow the procedure https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en .
With the Safari browser , follow the procedure https://support.apple.com/safari
With the Opera browser , follow the procedure https://www.acceptlescookies.com/comment-accepter-les-cookies-sur-opera.html
In addition, the User can connect to the Youronlinechoices site, offered by digital advertising professionals grouped within the European association EDAA (European Digital Advertising Alliance) and managed in France by the Interactive Advertising Bureau France.
The User will thus be able to know the companies registered on this platform and which offer the possibility of refusing or accepting the cookies used by these companies to adapt to their navigation information the advertisements likely to be displayed on their terminal: http ://www.youronlinechoices.com/fr/controler-ses-cookies/ .
This European platform is shared by hundreds of Internet advertising professionals and constitutes a centralized interface allowing users to express their refusal or acceptance of cookies likely to be used in order to adapt to the navigation of their terminal, the advertisements that may be displayed there.
- Storage of cookies
The cookies installed by the RTs will be limited to a lifetime of thirteen (13) months in the User's terminal from the moment he has given his consent to the application of said cookie. Beyond that, the User must again give his consent.
- APPLICABLE LAW AND ATTRIBUTION OF JURISDICTION
This privacy policy is governed by French law.
In the event of a dispute and in the absence of an amicable agreement, the User may seize either one of the courts with territorial jurisdiction under the Code of Civil Procedure, or the court of the place where he lived at the time of the conclusion of the contract or the occurrence of the harmful event.
